🔄 Return, Cancellation & Refund Policy

At M Bombay Embroidery, we aim to provide a smooth and transparent shopping experience. Please read the policy below carefully before placing an order.

❌ Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once the order has been shipped, cancellation requests will not be accepted.
• To cancel an order, please contact us as soon as possible through our support channels.

🔁 Return Policy

• Returns and exchanges are applicable only on select products.
• For eligible products, the standard return window is 7 days from the date of delivery.
• Product-specific return eligibility and conditions are mentioned on individual product pages.
• Return policy is subject to change without prior notice.
• If pickup service is unavailable at your location, you may be required to self-ship the product to our office address.
• Return or exchange charges, if applicable, will be informed on a case-to-case basis.

💸 Refund Policy

• Refunds are initiated only after the returned product is received and inspected by our team.
• The product must pass our quality check to be eligible for a refund.
• Approved refunds will be processed to the original mode of payment.
• Refund processing time may take 5–7 working days after approval, depending on your bank or payment provider.
• Shipping or handling charges (if any) are non-refundable, unless the return is due to a defect or incorrect item sent.

📝 Important Notes for Return & Refund

• Items must be unused, unwashed, and in original condition for hygiene and quality reasons.
• Products must be returned with original packaging, tags, and labels intact.
• Return or exchange requests raised after the return window will not be accepted.
• Products damaged due to customer handling will not qualify for return or refund.

📞 Need Help?

For any return, exchange, or refund-related queries, please contact our support team using the details available on our website.